hello@vlads.website
Ongoing Support Tailored to Your Needs
Launching your site is just the beginning, but we make sure what comes next is just as clear. Our support includes hands-on training, a written scope of what’s covered, and optional maintenance plans if you want more ongoing help.
What’s Included:
- Personalized Training: Walkthroughs tailored to your setup so you know how to update your content, post blogs, and make basic changes without worry.
- Two Weeks of Post-Launch Support: We’ll be available to answer questions and handle small tweaks while you get used to your new site.
- Clear Scope Agreement: You'll receive a clear outline of what support includes, so there’s no confusion later.
- Optional Ongoing Maintenance: After your post-launch window, we offer flexible maintenance plans to handle updates, security, backups, and more.
For ongoing support beyond the initial two weeks, we offer tailored maintenance packages to suit your evolving needs.
Who This Is For:
- Clients who want peace of mind post-launch
- Teams managing the site themselves, but who want fallback support
- Growing businesses that expect to evolve and update over time
Why It Matters:
Even a great site needs updates. We help you feel confident running things on your own and we’re here if you ever want backup. We believe in clear expectations, reliable support, and transparent billing every step of the way.
Questions? You’re covered.
Sometimes. It depends on the plan. We'll review your current hosting setup and confirm whether backups are included, or set up reliable ones if they’re not.
Yes. We can configure scheduled backups, offsite storage, or third-party services based on your needs. This is quoted separately.
We test updates before applying them to your live site and check for compatibility between tools and plugins.
Absolutely, and we’ll train you how. You’ll learn how to safely edit content, publish posts, and make updates confidently.
If you're on a support plan, we handle it. If not, we’ll assess the issue and send a repair quote before any work is done.
Yes. Our maintenance packages include things like plugin updates, backups, performance monitoring, and content help.
Usually monthly, but it depends on how often your platform or tools release changes. We’ll guide you based on your setup.
